Massage Policies and Procedures
It is our intention to provide our clients with professional and therapeutic services. The following policies and procedures serve as a guide for first-time and repeating clients of A Better Way Massage.
We strongly believe that your time is valuable as is ours and we make every attempt to be ready for your appointment at the scheduled time. In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:
Arrival to Your Massage
Please arrive for your appointment 10 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients), change and prepare for the service. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service may be shortened in order to keep on schedule. The original treatment time will be charged.
Please provide at least 24 hour notice if you need to reschedule or cancel a treatment. If a client fails to cancel within 24 hours 50% of the fee is billed. If a client fails to cancel within 24 hours multiple times (2 or more), they may be asked to pre-pay for future services. * If billing insurance, see below.
Late Arrival Policy
We regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
No Show Policy
At A Better Way Massage, we understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings and children’s illnesses, are just a few reasons why one might consider canceling a massage appointment. However, we ask that you call if you cannot keep your appointment. Clients who fail to show to a scheduled appointment will be charged 50% of the fee for that appointment. Clients who fail to show for appointments multiple times (2 or more) may be asked to pre-pay for future services. It is important that our massage therapists are compensated for reserved time slots. *If billing insurance, see below.
*If you do not provide the 24 hour notice for cancellations or no-show on your appointment time and are billing insurance, the fee is 50% of the Time of Service rate.
Scope of Practice
A Better Way Massage therapists are licensed professionals and held to the highest standards of the American Massage Therapy Association and the Oregon Board of Massage Therapy.
Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.
Massage therapists, reflexologists, and aromatherapists do not diagnose or prescribe for medical conditions. The massage therapist may refer you to a medical doctor for diagnosis. Our services are not intended as an alternative for proper medical attention for specific conditions.
Respect for Client Needs and Boundaries
Our Massage Therapists are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it.
The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time.
The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.
Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.
Confidentiality and Conversation
We treat all client visits and conditions as confidential. As such, we will not discuss your visit with anybody outside of our staff without your express permission.
You may choose to talk, or not talk during the massage. Conversation will be guided by the client’s direction.
Existing and New Medical Conditions
It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.
The client must also keep the massage therapist informed of any changes in health conditions.
For clients undergoing chemo and radiation therapies – Please note that we require a doctor’s note that states the doctor is aware of and agrees to the desired treatment.
We Reserve the Right to Refuse Service
We reserve the right to refuse service. Our therapists work with the utmost professionalism and should a client’s behavior cross boundaries or become unprofessional in manner, our therapists will end a massage and the client will no longer be welcome to our facility.